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Shipping Policy


Questions About Shipping:


Do you offer Local Pickup?
What are your shipping options?
What is Guaranteed Shipping?
Where do you ship?
What carriers do you use?
How long will it take to get my order?
My order is a gift. What are my shipping options?
Can I ship one order to multiple addresses?

Questions About Tracking Your Order:


How can I track my order?
What do I do if I think my package is lost?

Contact Us

For answers to any questions not listed above, you can contact us 2 ways:
  • Email Support
    You can email us any time at zookeeper@thebigzoo.com.
    Our goal is to provide excellent response to your questions, but we occasionally get overloaded during busy periods. Please allow 1 business day for a response to your e-mail.
  • Phone Support
    You can reach a LIVE representative during our Hours of Operation at (979) 696-7471.
    You can leave a message after hours and we will usually respond within 1 business day.
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32214 Tamina Rd, Magnolia TX 77354